Retainer Services Terms of Service

Effective date: August 26, 2026 · Quinn Bucciol Web Design

1. Acceptance of terms
These Terms of Service (“Terms”) govern any ongoing retainer engagement between Quinn Bucciol Web Design (“Provider,” “we,” “us”) and the client identified on the applicable payment link, invoice, or order form (“Client,” “you”). By submitting payment through Provider’s payment link or otherwise engaging Provider on a retainer basis, you agree to be bound by these Terms.

2. Services
Provider will perform the ongoing services described in the applicable order form, proposal, or payment link description (the “Services”) for the duration of the engagement. Requests outside the agreed scope may be treated as a separate project, billed separately, or require a new agreement, at Provider’s discretion.

3. Fees and billing
Client agrees to pay the recurring monthly fee shown at checkout. Fees are billed automatically each month to the payment method on file, in advance of that month’s Services, via Provider’s payment processor (Stripe). Client authorizes Provider to charge this payment method on a recurring basis until the engagement ends under Section 5.

4. Minimum term
Where Provider specifies a minimum term for a particular retainer in the payment link description, proposal, or order form for that engagement, Client agrees to remain enrolled and to make all payments due during that minimum term (the “Minimum Term”), beginning on the date of the first payment, regardless of the volume of Services used in any given month.

If no minimum term is specified for a given retainer, that retainer is billed month-to-month with no minimum commitment, and Section 5 applies from the date of the first payment.

5. Cancellation
Once any applicable Minimum Term has ended (or immediately, for retainers with no Minimum Term), either party may terminate this engagement by giving the other party written notice (email is sufficient). The retainer continues until the end of the paid term. Provider does not offer self-service cancellation through the billing portal; all cancellation requests must be sent directly to Provider at contact@quinnbucciol.com.

6. Payment method and failed payments
Client is responsible for keeping a valid payment method on file and may update it at any time through the secure billing portal link Provider provides. If a charge fails, Provider’s payment processor will retry the charge automatically and notify Client by email with a link to update their payment method.

If payment remains unpaid for more than [14] days after the due date, Provider may suspend Services until the account is brought current, without waiving any amounts owed, including any remaining payments due under the Minimum Term.

7. Client responsibilities
Client will provide timely access, information, feedback, and approvals reasonably necessary for Provider to perform the Services. Delays caused by Client may extend delivery timelines and don’t excuse or delay any payment obligation.

8. Limitation of liability
To the fullest extent permitted by law, Provider’s total liability arising out of or related to this engagement will not exceed the total fees paid by Client in the three (3) months preceding the claim. Neither party will be liable for indirect, incidental, special, or consequential damages, including lost profits or lost data, arising out of this engagement.

9. Ownership of work product
Upon full payment of all fees due for a given deliverable, ownership of that deliverable transfers to Client, excluding any pre-existing tools, frameworks, templates, or materials owned by Provider, which Provider licenses to Client for use in connection with the Services. Provider may reference completed work in its portfolio unless Client requests otherwise in writing.

10. Confidentiality
Each party agrees to keep confidential any non-public business, technical, or financial information disclosed by the other party in connection with this engagement, and to use it only for purposes of the engagement.

11. Independent contractor relationship
Provider is an independent contractor, not an employee, partner, or joint venturer of Client. Nothing in these Terms creates an employment, agency, or partnership relationship between the parties.

12. Termination for cause
Either party may terminate this engagement immediately, including during the Minimum Term, if the other party materially breaches these Terms and fails to cure that breach within ten (10) days of written notice.

13. Governing law
These Terms are governed by the laws of  British Columbia, Canada, without regard to its conflict-of-laws principles.

14. Changes to these terms
Provider may update these Terms from time to time. Material changes will be communicated to active retainer clients by email at least 30 days before taking effect. Continued payment after that date constitutes acceptance of the updated Terms.

15. Contact
Questions about these Terms, or requests to cancel or update your retainer, should be sent to contact@quinnbucciol.com.